Dubai Corporate Entity (Meydan Free Zone, Dubai, UAE) · Paddle Merchant of Record Compliant

Refund & Buyer Protection Policy

14-Day Self-Serve Refund Policy via Paddle MoR · Effective Date: October 30, 2026 · Licensor: IM GAMES L.L.C-FZ (License No. 2310563.01 · TRN 104638954800001)

14-Day Self-Serve Refund Policy (via Paddle Merchant of Record): Every commercial compiler page includes a “Request Refund” button on the receipt verification panel that submits a full refund adjustment request to Paddle’s Adjustments API, alongside the self-serve refund support link in your Paddle email receipt.

1. Free Pre-Pay Diagnostic Before Checkout

To prevent accidental or unsupported purchases, every compiler runs a Free Diagnostic on your own input before checkout. Invalid, incomplete, or unsupported files return a $0 diagnostic and never enable checkout.

2. 14-Day Refund Window & Paddle Settlement

14-Day Right to Cancel (No Reason Required): Customers are entitled to cancel their purchase and request a full refund within fourteen (14) days of the transaction date without giving any reason, in accordance with Paddle’s Buyer Terms, either directly on the compiler page using their Paddle transaction ID (txn_...) or through the link in their Paddle email receipt.
Paddle Review & Approval: Refund requests submitted via our storefront call Paddle’s Adjustments API (POST /adjustments). Final refund approval and settlement timing are determined by Paddle.com Market Ltd as Merchant of Record; a pending or pending_approval status indicates that the request has been submitted to Paddle and is awaiting completion.
Post-Refund Export Lock: Once a refund or chargeback adjustment is recorded or pending on a transaction in Paddle, server-side export verification immediately locks further downloads for that transaction ID.
Card Issuer Posting Time: Approved refunds are returned to the original payment method by Paddle (bank and card issuer posting times typically range from immediate reversal to 3–5 business days).

3. Billing Contact

Refund inquiries may be submitted through your Paddle receipt link or via billing@heycheck.com.